Terms of service
TERMS & CONDITIONS
Last Updated: 25 September 2026
Welcome to Crystals and More.
These Terms & Conditions ("Terms") govern your access to and use of https://crystalsandmore.in/ ("Website") and any purchase made through the Website.
The Website is operated by Crystals and More, having its business address at:
4/1460, Shalimar Park, Bhola Nath Nagar, Shahdara, Delhi – 110032, India
By accessing the Website, placing an order, making a payment or using any of our services, you agree to these Terms.
If you do not agree with these Terms, please do not use the Website.
1. ELIGIBILITY
By using the Website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information provided by you is accurate and complete.
- You are authorized to use the payment method selected by you.
- You will use the Website only for lawful purposes.
If you are placing an order on behalf of another person or organisation, you confirm that you have appropriate authority to do so.
2. PRODUCTS
Crystals and More sells products and accessories displayed on the Website.
We make reasonable efforts to display product photographs, descriptions, dimensions, colours, materials and other details accurately.
However, slight variations may occur due to:
- Screen and display settings
- Photography and lighting
- Hand-finishing
- Natural variations in materials
- Manufacturing variations
- Differences between individual pieces
Such minor variations do not automatically mean that a product is defective.
Customers should read the complete product description before placing an order.
3. PRODUCT AVAILABILITY
All orders are subject to product availability.
Adding an item to your cart does not reserve or guarantee that item.
If a product becomes unavailable after an order has been placed, we may:
- Contact you regarding an alternative;
- Provide an appropriate replacement only with your consent; or
- Cancel the affected product or order and initiate the applicable refund.
4. PRICING
Product prices displayed on the Website are in **Indian Rupees (INR)** unless otherwise stated.
Prices may change without prior notice.
The price applicable to an order will normally be the price displayed at the time the order is successfully placed.
Any applicable taxes, shipping charges, discounts or other charges will be displayed during checkout wherever applicable.
We reserve the right to correct genuine pricing or technical errors.
If a significant pricing error affects an order that has already been placed, we may contact the customer before fulfilment.
5. OFFERS AND DISCOUNTS
Promotional offers, discount codes, free-shipping offers and other benefits may be subject to separate conditions.
Unless specifically stated otherwise:
- Offers cannot be exchanged for cash.
- Offers may be modified or withdrawn.
- Multiple offers may not always be combined.
- Minimum order-value requirements may apply.
- Certain products may be excluded.
Any applicable conditions will be shown on the Website or promotional communication.
## 6. ORDERS
An order is considered received when our system successfully records it and, for prepaid orders, receives an appropriate payment confirmation.
An automated order acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.
We may contact you if we need additional information to process an order.
7. ORDER ACCEPTANCE AND CANCELLATION BY US
We may refuse, hold or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability
- Incorrect pricing or product information
- Duplicate orders
- Incorrect or incomplete customer information
- Payment failure
- Suspected unauthorised transactions
- Technical errors
- Delivery restrictions
- Compliance or legal requirements
If we cancel a successfully paid order, the applicable amount will be refunded in accordance with our Refund & Cancellation Policy.
8. PAYMENTS
Payments may be processed through third-party payment service providers, banks or payment networks made available at checkout.
Available methods may include, depending on availability:
* UPI
- Net banking
- Supported wallets
- Debit cards
- Other authorised electronic payment methods
Payment options may change from time to time.
By making a payment, you confirm that you are authorised to use the selected payment method.
9. PAYMENT SECURITY
Payment transactions may be processed by authorised third-party payment service providers.
Crystals and More does not intentionally store your complete:
- Credit or debit card number
- CVV
- UPI PIN
- OTP
- Banking password
You should never provide such confidential credentials to anyone claiming to represent Crystals and More.
10. FAILED OR PENDING PAYMENTS
In some cases, an amount may be debited even though the Website shows the transaction as unsuccessful, pending or incomplete.
Such transactions may require reconciliation by the bank or payment service provider.
If the payment is confirmed as unsuccessful but the amount has been debited, the applicable bank/payment provider may automatically reverse or refund the transaction.
Processing time may depend on the payment provider and the customer's bank.
Customers may contact us with:
- Order number
- Transaction reference
- Payment date
- Amount
- Registered mobile number or email
so that we can assist with verification.
11. SHIPPING AND DELIVERY
Orders are shipped in accordance with our **Shipping Policy**, which forms part of these Terms.
Estimated delivery dates are estimates and may be affected by factors outside our reasonable control, including:
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Local restrictions
- Incorrect customer information
- Operational disruptions
We will make reasonable efforts to fulfil orders within the timelines stated in our Shipping Policy.
12. SHIPPING ADDRESS
Customers are responsible for providing a complete and correct delivery address.
Please carefully check:
- Recipient name
- House/building number
- Street
- Landmark, where required
- City
- State
- PIN code
- Mobile number
We may not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
13. CANCELLATIONS
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
Cancellation requests are governed by our **Return, Refund & Cancellation Policy**.
14. RETURNS AND REFUNDS
Returns, replacements and refunds are governed by our **Return, Refund & Cancellation Policy**, which forms an integral part of these Terms.
Customers should review that policy before placing an order.
15. DAMAGED, INCORRECT OR MISSING ITEMS
If an order arrives:
- Damaged in transit
- With an incorrect product
- With an item missing from the package
please contact us within **48 hours of delivery**.
To help us verify the issue, we may request:
- Order number
- Clear photographs
- Packaging photographs
- Shipping label
- Short unpacking video, where reasonably available
- Description of the issue
Once verified, we will provide an appropriate resolution in accordance with our Refund & Cancellation Policy.
16. NATURAL AND HAND-FINISHED PRODUCTS
Some items may contain naturally occurring or hand-finished materials.
Accordingly, colour, pattern, texture, size or appearance may vary slightly from photographs or between individual pieces.
Such reasonable variations are part of the nature of these products and are not by themselves considered defects.
17. PRODUCT INFORMATION AND GENERAL DISCLAIMER
We aim to provide useful and accurate product information.
Any traditional, cultural, lifestyle, symbolic or belief-based information appearing in relation to a product is provided for general informational purposes.
Products offered through the Website are not presented as a replacement for qualified medical, legal, financial, psychological or other professional advice.
Individual experiences may vary.
Customers should make their own informed purchasing decisions based on the product's physical description and their personal requirements.
18. CUSTOMER RESPONSIBILITIES
Customers agree:
- To provide accurate order information.
- Not to make fraudulent purchases.
- Not to misuse payment mechanisms.
- Not to initiate false disputes or chargebacks.
- To review product details before purchasing.
- To follow reasonable product-care instructions.
- To contact us promptly if there is a genuine order issue.
Nothing in this section limits any rights available to customers under applicable law.
19. PROHIBITED USE
You must not use the Website:
- For unlawful activities
- To commit fraud
- To impersonate another person
- To interfere with Website security
- To introduce viruses or harmful code
- To attempt unauthorised access
- To misuse payment facilities
- To scrape or copy Website content without permission where prohibited by law
- To interfere with another customer's use of the Website
- To submit intentionally false information
We may restrict access where necessary to protect customers, our Website or our legal rights.
20. INTELLECTUAL PROPERTY
Unless otherwise stated, Website content including:
- Brand names
- Logos
- Product photographs
- Product descriptions
- Graphics
- Designs
- Text
- Website layout
- Original creative material
belongs to Crystals and More or is used with appropriate permission.
Content may not be copied, reproduced, republished, commercially exploited or distributed without appropriate permission, except where permitted by applicable law.
21. THIRD-PARTY SERVICES
The Website may use third-party services including:
- Payment gateways
- Courier providers
- Analytics services
- Hosting providers
- Communication tools
- Advertising services
Such services may be governed by their own terms and privacy policies.
We are not responsible for independently operated third-party websites or services except to the extent required by applicable law.
22. REVIEWS AND USER CONTENT
If you submit a product review, feedback, photograph or other content to us, you confirm that:
- The content is your own or you have permission to submit it.
- It does not violate another person's rights.
- It is not knowingly false or misleading.
- It is not unlawful or abusive.
We may moderate or remove content where reasonably necessary.
23. WEBSITE AVAILABILITY
We aim to keep the Website accessible and functioning correctly.
However, access may occasionally be interrupted for:
- Maintenance
- Updates
- Security reasons
- Technical failures
- Third-party service interruptions
- Circumstances beyond our reasonable control
We do not guarantee uninterrupted Website availability.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Crystals and More will not be liable for indirect or consequential losses arising solely from misuse of the Website or products.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
25. FRAUD PREVENTION
We may review transactions where reasonably necessary for security and fraud prevention.
An order may be temporarily held while information is verified.
We may cooperate with payment service providers, banks and appropriate authorities regarding suspected unauthorised or fraudulent transactions.
26. PRIVACY
Personal information is handled in accordance with our **Privacy Policy**.
Please read the Privacy Policy before using the Website or placing an order.
27. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is an issue with an order or transaction, please contact us first so that we can attempt to resolve the matter promptly.
This does not prevent you from exercising any rights available through your bank, payment provider or applicable law.
We reserve the right to provide legitimate transaction, delivery and communication records to banks or payment service providers when responding to a payment dispute.
28. GOVERNING LAW
These Terms are governed by the laws of India.
Subject to applicable consumer law and other mandatory legal provisions, disputes shall be subject to the jurisdiction of competent courts in Delhi, India.
29. CHANGES TO THESE TERMS
We may update these Terms where required due to:
- Changes in our Website
- Changes in business operations
- Regulatory requirements
- Changes in payment or delivery arrangements
The latest version will be displayed on this page with an updated date.
30. CONTACT US
For questions regarding these Terms or an order, please contact:
Crystals and More
4/1460, Shalimar Park
Bhola Nath Nagar
Shahdara, Delhi – 110032
India
**Phone:** +91 83779 47737
**Website:** https://crystalsandmore.in/
**Email:** crystalsandmoresupport@gmail.com