Privacy policy
Last Updated: 25 September 2026
Welcome to Crystals and More.
This Privacy Policy explains how Crystals and More ("we", "us", "our" or "Company") collects, uses, stores, protects and shares information when you visit or make a purchase through **https://crystalsandmore.in/** ("Website").
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable laws in India.
By accessing or using our Website, placing an order, contacting us or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us while using our Website.
This may include:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Postal code
- Order details
- Products purchased
- Payment status and transaction reference details
- Customer support communications
- Information submitted through contact forms
- Information required for processing, delivering or supporting an order
We may also automatically collect certain technical information when you visit our Website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of access
- Referring website
- Approximate location based on IP address
- Cookie and website usage information
This information helps us operate, secure and improve our Website and customer experience.
2. PAYMENT INFORMATION
Payments made through our Website may be processed through authorised third-party payment gateways, banks, card networks, UPI providers or other financial service providers.
Depending on availability, payment processing may be facilitated by payment service providers such as Razorpay, PayU, PhonePe, CCAvenue or other authorised providers.
When you make a payment, certain information may be collected directly by the applicable payment service provider in accordance with its own privacy policy and security requirements.
**Crystals and More does not intentionally store your complete debit card number, credit card number, CVV, UPI PIN, banking password or other confidential payment credentials on its own servers.**
We may receive limited transaction-related information such as:
- Transaction reference number
- Payment status
- Payment method category
- Amount paid
- Date and time of payment
- Refund status
Such information may be used for order processing, accounting, reconciliation, customer support, fraud prevention and legal compliance.
3. HOW WE USE YOUR INFORMATION
We may use your personal information for legitimate business purposes, including:
- Processing your orders
- Confirming payments
- Delivering purchased products
- Providing order and shipping updates
- Responding to customer enquiries
- Processing eligible cancellations, returns or refunds
- Providing customer support
- Maintaining transaction and accounting records
- Preventing fraudulent or unauthorised transactions
- Improving our Website, products and customer experience
- Troubleshooting technical issues
- Sending service-related notifications
- Sending promotional communications where permitted
- Complying with applicable legal, tax, accounting and regulatory requirements
- Protecting our Website, customers and business from misuse
We will use personal information only for purposes that are reasonably connected with our business, your transaction or applicable legal requirements.
4. ORDER AND DELIVERY INFORMATION
To fulfil an order, we may share necessary information such as your name, mobile number, shipping address and order details with delivery, courier, logistics and fulfilment service providers.
Such information is shared only to the extent reasonably required to process or deliver your order or address delivery-related issues.
5. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to operate parts of our Website and business.
These may include:
- Payment gateways
- Banks and financial institutions
- UPI and card payment networks
- Courier and logistics providers
- Website hosting providers
- Cloud service providers
- Customer-support tools
- Website analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Accounting, taxation or compliance professionals
These parties may process information only to provide their respective services or where required by applicable law.
Each third-party service provider may also have its own privacy policy and terms governing its processing of information.
6. PAYMENT GATEWAY DISCLOSURE
When you choose to make an online payment, your transaction may be processed by a third-party payment service provider.
We may share information necessary to:
- Initiate a transaction
- Verify the transaction
- Complete payment processing
- Prevent fraudulent transactions
- Reconcile payments
- Process eligible refunds
- Resolve payment disputes
- Comply with regulatory requirements
Payment service providers may independently collect and process your personal or payment-related information in accordance with their respective privacy policies and applicable regulations.
We recommend reviewing the privacy policy of the payment service provider presented to you during checkout.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies to improve functionality and understand how visitors interact with the Website.
Cookies may be used to:
- Keep products in your shopping cart
- Remember website preferences
- Maintain login or session information
- Improve website performance
- Analyse visitor behaviour
- Measure advertising performance
- Prevent fraudulent or suspicious activity
You can control or disable certain cookies through your browser settings.
Disabling certain cookies may affect some Website features.
8. ANALYTICS AND ADVERTISING
We may use website analytics and advertising services to understand Website traffic, improve our services and measure the effectiveness of our marketing activities.
Such services may collect technical information relating to your browser, device and interaction with the Website.
Where required by applicable law, we will rely on the appropriate consent or other lawful basis before using information for marketing or advertising purposes.
9. MARKETING COMMUNICATIONS
If you provide your contact information or choose to receive promotional communications, we may send information about:
- New products
- Offers
- Website updates
- Promotions
- Relevant announcements
You may opt out of promotional email communications by using the unsubscribe option provided in the communication, where available.
You may also contact us to request removal from promotional communication lists.
Transactional communications relating to an existing order, payment, refund, delivery or customer-support request may still be sent where necessary.
10. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information as a standalone commercial product.
We may disclose information where reasonably required to:
- Process an order
- Complete a payment
- Deliver a product
- Process a refund
- Provide customer support
- Prevent fraud or misuse
- Operate and secure our Website
- Meet tax, accounting or regulatory obligations
- Respond to lawful requests from government, regulatory, judicial or law-enforcement authorities
- Protect our legal rights or the rights of our customers
Where appropriate, we expect service providers handling information on our behalf to use appropriate privacy and security practices.
11. DATA SECURITY
We take reasonable administrative, organisational and technical measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Accidental loss
- Alteration
- Destruction
However, no internet-based system, electronic transmission or data-storage method can be guaranteed to be completely secure.
Customers are also responsible for protecting their devices, accounts, passwords, OTPs and other authentication information.
You should never share your banking password, card PIN, CVV, OTP or UPI PIN with anyone claiming to represent Crystals and More.
12. DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
- Complete your transaction
- Fulfil your order
- Resolve customer-service matters
- Process returns or refunds
- Maintain financial and accounting records
- Prevent fraud
- Handle disputes
- Comply with tax, legal and regulatory obligations
- Enforce our agreements
Once information is no longer reasonably required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements and our internal practices.
13. YOUR PRIVACY RIGHTS
Subject to applicable Indian law, you may contact us regarding personal information associated with you.
Depending on the applicable law and circumstances, you may request:
- Information regarding how your personal information is used
- Correction of inaccurate personal information
- Updating of incomplete information
- Deletion of information where legally permissible
- Withdrawal of consent where processing is based on consent
- Assistance with a privacy-related grievance
Certain information may need to be retained even after such a request where retention is required for legal, regulatory, tax, accounting, fraud-prevention or dispute-resolution purposes.
We may also need to verify your identity before processing certain privacy-related requests.
14. WITHDRAWAL OF CONSENT
Where processing of personal information is based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Please note that withdrawal of certain necessary permissions may prevent us from providing particular services, processing an order or maintaining certain Website functionality.
15. CHILDREN'S PRIVACY
Our Website and products are intended to be purchased by adults who are legally capable of entering into a transaction.
We do not knowingly seek to collect personal information directly from children for the purpose of allowing them to independently make purchases.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we may review the matter.
16. THIRD-PARTY LINKS
Our Website may contain links to websites, services or platforms operated by third parties.
We do not control the privacy practices or content of those third-party websites.
This Privacy Policy applies only to information processed by Crystals and More.
You should review the privacy policy of any third-party website or service before providing information to it.
17. FRAUD PREVENTION AND SECURITY
To protect customers and our business, we may use order, payment, device or transaction-related information to identify unusual, suspicious, fraudulent or unauthorised activity.
We may also cooperate with payment service providers, banks, financial institutions or appropriate authorities when reasonably required to investigate disputed or potentially unauthorised transactions.
18. LEGAL AND REGULATORY COMPLIANCE
We may process or disclose information where reasonably necessary to comply with applicable Indian laws, regulations, judicial orders, government requests, taxation requirements or other lawful obligations.
Our privacy practices are intended to operate in accordance with applicable data-protection and information-technology laws in India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules or regulations brought into force under applicable law from time to time.
19. BUSINESS TRANSFERS
If our business undergoes a merger, restructuring, acquisition, sale or transfer of all or part of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate privacy safeguards.
20. CUSTOMER RESPONSIBILITIES
When providing information through our Website, you agree to provide information that is accurate and reasonably complete.
You should not submit:
- Payment credentials through ordinary contact forms
- Another person's personal information without proper authority
- False or misleading information
- Information for an unlawful purpose
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in:
- Our business operations
- Our Website
- Our service providers
- Payment-processing arrangements
- Applicable laws or regulations
The revised policy will be published on this page with an updated "Last Updated" date.
Where required by applicable law, additional notice or consent may be obtained for material changes.
22. GRIEVANCE AND PRIVACY REQUESTS
For questions, concerns, complaints or requests relating to this Privacy Policy or your personal information, you may contact us using the details below:
Crystals and More :-
Website: https://crystalsandmore.in/
Address: 4/1460, Shalimar Park, Bhola Nath Nagar, Shahdara, Delhi – 110032, India
Phone: +91 83779 47737
Email: crystalsandmoresupport@gmail.com
Please include sufficient information in your request so that we can identify and respond to the issue.
23. CONTACT US
For general questions regarding your order, payment, delivery or this Privacy Policy, please contact:
Crystals and More
4/1460, Shalimar Park, Bhola Nath Nagar, Shahdara, Delhi – 110032, India
Phone: +91 83779 47737
Website: https://crystalsandmore.in
Email: crystalsandmoresupport@gmail.com
By continuing to use our Website, you acknowledge that you have had the opportunity to read this Privacy Policy.