Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: 25 September 2026
This Shipping & Delivery Policy explains how orders placed through https://crystalsandmore.in/ are processed and delivered.
1. SHIPPING COVERAGE
Crystals and More ships eligible orders to serviceable locations in India.
Delivery availability depends on:
- Courier coverage
- PIN-code serviceability
- Applicable restrictions
- Product characteristics
- Operational availability
If a location cannot be serviced after an order has been placed, we will contact the customer regarding available options.
2. ORDER PROCESSING
Orders are normally prepared for dispatch within 1–3 business days after successful order confirmation and payment verification.
Business days generally exclude:
- Sundays
- Public holidays
- Government-declared holidays
During festivals, promotional periods, high order volumes or exceptional circumstances, processing may take longer.
3. ESTIMATED DELIVERY TIME
After dispatch, most domestic orders are expected to arrive within approximately **3–8 business days**, depending on the destination and courier network.
Remote or difficult-to-service locations may take longer.
These delivery periods are estimates and not guaranteed delivery dates.
4. ORDER CONFIRMATION
After an order is successfully placed, customers may receive an order confirmation through one or more available communication channels, such as:
- Email
- SMS
- WhatsApp
- Website account
depending on the information supplied and systems available.
5. TRACKING INFORMATION
Where tracking is available, customers may receive shipment details after dispatch.
Tracking information may take some time to update after the parcel has been handed over to the courier.
6. SHIPPING CHARGES
Applicable shipping charges, if any, will normally be displayed during checkout before payment.
From time to time, we may provide:
- Free shipping
- Reduced shipping
- Minimum-order free shipping
- Promotional shipping offers
Such offers may be subject to conditions displayed on the Website at the relevant time.
7. DELIVERY ADDRESS
Customers must provide a complete and accurate shipping address.
Please include:
- Recipient name
- House/building number
- Street/area
- Landmark, where useful
- City
- State
- Correct PIN code
- Active mobile number
We are not responsible for delays arising from incorrect or incomplete information provided by the customer.
8. ADDRESS CHANGES
If you need to change your delivery address, contact us immediately.
An address change can only be considered if the order has not yet been dispatched and if the change is operationally possible.
Once the parcel has been dispatched, we may not be able to modify the destination.
9. COURIER PARTNERS
We may use third-party courier and logistics service providers to deliver orders.
The courier used for a particular order may depend on:
- Destination
- Package size
- Serviceability
- Product
- Operational requirements
10. DELIVERY ATTEMPTS
Courier providers may contact customers by telephone, SMS or other communication method when attempting delivery.
Customers should keep their registered mobile number active.
If delivery fails due to:
- Customer being unavailable
- Incorrect address
- Incorrect telephone number
- Refusal to accept delivery
- Repeated unsuccessful delivery attempts
the parcel may be returned to us.
Any further shipping arrangements will be handled according to the circumstances of the order and applicable law.
11. DELAYED ORDERS
Occasional delays may occur because of circumstances outside our reasonable control, including:
- Weather
- Transport disruption
- Courier operational delays
- Natural events
- Public holidays
- Local restrictions
- Strikes
- High shipment volumes
- Remote destination
- Government restrictions
- Technical or logistical disruption
If there is a significant known delay, we will make reasonable efforts to assist with available tracking information.
12. LOST SHIPMENTS
If tracking indicates that a shipment may be lost in transit, please contact us.
We will raise an enquiry with the applicable courier provider.
If the shipment is officially confirmed as lost, we will provide an appropriate resolution, which may include:
- Replacement, subject to availability; or
- Refund of the applicable order amount.
13. DAMAGED SHIPMENTS
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where possible.
If the product inside is damaged, contact us within **48 hours of recorded delivery**.
Please provide:
- Unboxing video
- Order number
- Product photographs
- Packaging photographs
- Shipping label photograph
- Description of the issue
An unpacking video may also assist with verification where reasonably available.
Damaged-item claims will be handled under our Return, Refund & Cancellation Policy.
14. WRONG PRODUCT OR MISSING ITEM
If you receive:
- A product different from the one ordered; or
- An order with an item missing,
please contact us within 48 hours of delivery.
We will review the fulfilment record and provide an appropriate resolution after verification.
15. DELIVERY CONFIRMATION
An order may be treated as delivered when the courier's tracking system records successful delivery to the shipping address provided by the customer.
If tracking shows delivered but you have not received the parcel, contact us promptly so that we can raise an enquiry with the courier.
16. INCORRECT OR INCOMPLETE ADDRESS
If a package is returned because the customer provided an incorrect or incomplete address, re-shipping may require additional delivery charges where appropriate.
We recommend carefully reviewing all delivery information before submitting an order.
17. REFUSED DELIVERY
Where a correctly fulfilled prepaid order is refused at delivery without a verified product or delivery issue, applicable shipping and return-to-origin costs may be considered when determining any available refund, subject to applicable law and our Refund Policy.
18. ORDER MODIFICATION AFTER DISPATCH
Once a shipment has been dispatched, we generally cannot:
- Add another product to the parcel
- Remove a product
- Change the product
- Change the address
- Cancel the shipment
A separate order may be required for additional products.
19. SHIPPING DURING HIGH-DEMAND PERIODS
During:
- Festivals
- Special promotions
- Major sales
- Holiday periods
- Unexpected order surges
processing or courier delivery may take longer than normal.
We appreciate customers allowing additional transit time during such periods.
20. INTERNATIONAL SHIPPING
Unless specifically made available and confirmed on the Website, this Shipping Policy applies to deliveries within India.
Any international delivery, where separately offered, may be subject to different:
- Shipping fees
- Delivery times
- Import requirements
- Customs duties
- Local taxes
- Courier restrictions
Applicable international terms should be confirmed before ordering.
21. TITLE AND RISK
Responsibility for a shipment will be handled in accordance with applicable Indian law and the relevant circumstances of delivery.
Nothing in this policy limits rights that customers may have under mandatory consumer-protection laws.
22. CUSTOMER SUPPORT
For shipment-related questions, contact:
Crystals and More
4/1460, Shalimar Park
Bhola Nath Nagar
Shahdara, Delhi – 110032
India
Phone: +91 83779 47737
Website: https://crystalsandmore.in/
Email: crystalsandmoresupport@gmail.com
Please include your order number when contacting us about an existing shipment.