Refund policy

Last Updated: 25 September 2026

At Crystals and More, we carefully inspect and pack every order before dispatch.

Please read this policy carefully before completing your purchase.

By placing an order through https://crystalsandmore.in/, you acknowledge and agree to the terms below.

1. CANCELLATIONS

Orders placed and successfully confirmed through the Website cannot normally be cancelled by the customer.

Customers should carefully review the product, quantity, variant, delivery address and payment details before completing an order.

We may cancel an order where we are unable to fulfil it due to product unavailability, payment verification issues, technical errors, delivery restrictions, suspected unauthorised transactions or other legitimate operational or legal reasons.

If Crystals and More cancels a successfully paid order, the applicable amount will be refunded to the original payment method.

2. RETURNS, REPLACEMENTS AND REFUNDS

Crystals and More does not accept change-of-mind returns, exchanges or cancellations after an order has been confirmed.

However, this restriction does not apply where a remedy is required under applicable law or where a verified order issue exists, including circumstances such as receiving a damaged, incorrect, incomplete or materially misdescribed product.

Eligible claims and any applicable replacement or refund will be handled according to our Cancellation, Return & Refund Policy.

Natural differences in colour, pattern, texture, shape or other characteristics of naturally occurring materials are not by themselves considered defects.

Nothing in these Terms excludes any consumer right that cannot legally be excluded.

3. NATURAL PRODUCT VARIATIONS

Some of our products may contain naturally occurring materials.

Natural variations in:

- Colour
- Shade
- Pattern
- Texture
- Shape
- Size
- Surface characteristics

may occur from one piece to another.

These natural variations are not considered defects.

Product photographs are intended to represent the product as accurately as reasonably possible. Minor differences may also occur because of lighting, photography and screen-display settings.

4. EXCEPTIONS FOR DAMAGED, WRONG OR MATERIALLY DIFFERENT PRODUCTS

Our no-return policy does not affect rights available to customers under applicable law.

If you receive:

- A product damaged during transit;
- A product different from what you ordered;
- An incomplete order;
- A product that materially differs from the description provided on our Website; or
- A product otherwise qualifying for a remedy under applicable consumer law,

please contact us within 48 hours of recorded delivery.

We will review the matter and provide an appropriate resolution where the claim is verified.

5. REPORTING AN ORDER ISSUE

For damaged, incorrect or missing products, please send:

- Your order number
- Customer name
- Registered mobile number or email
- Clear photographs of the product
- Photographs of the packaging
- Photograph of the shipping label
- A brief description of the issue

An unpacking video, where available, may assist us in verifying transit damage, incorrect products or missing items.

Submitting evidence does not automatically guarantee a refund or replacement. Each eligible request will be reviewed based on the circumstances and applicable law.

6. RESOLUTION OF VERIFIED CLAIMS

Where a genuine issue is verified, we may provide an appropriate remedy, which may include:

- Replacement of the affected product;
- Sending a missing product;
- Correcting the order; or
- A refund where replacement or another appropriate resolution is unavailable or required by applicable law.

The appropriate resolution will depend on the circumstances of the order.

7. REFUNDS

We do not provide refunds for ordinary change-of-mind purchases.

A refund may be processed where:

- We cancel a prepaid order because we cannot fulfil it;
- A verified order issue qualifies for a refund;
- A replacement cannot reasonably be provided;
- A duplicate payment has been received;
- A payment has been successfully collected for an order that cannot be processed; or
- A refund is required under applicable law.

8. REFUND PROCESSING TIME

Where a refund is approved, Crystals and More will normally initiate the refund within 3–5 business days after approval.

The refund will normally be sent to the original payment method used for the transaction.

After initiation, the amount may take additional time to appear in your account depending on your:

- Bank
- Payment gateway
- Card network
- UPI provider
- Payment method

Bank-side processing times are outside our direct control.

9. FAILED TRANSACTIONS

If payment is debited from your account but the transaction is shown as failed or no valid order is generated, the transaction may be automatically reversed or refunded by the relevant bank or payment service provider.

If the amount is not reversed within the applicable processing period, please contact us with:

- Transaction reference number
- Date of payment
- Amount paid
- Registered phone number or email
- Order number, if generated

We will assist with available transaction details.

10. DUPLICATE PAYMENTS

If a payment is successfully charged more than once for the same order and the duplicate transaction is verified, the additional payment will be refunded to the applicable original payment source.

11. ORDER CANCELLATION BY CRYSTALS AND MORE

Crystals and More may cancel an order before fulfilment due to circumstances such as:

- Product unavailability
- Incorrect pricing caused by a technical error
- Payment verification issues
- Duplicate orders
- Incorrect or incomplete customer information
- Delivery restrictions
- Suspected unauthorised transactions
- Legal or compliance requirements
- Circumstances preventing us from fulfilling the order

If we cancel a successfully paid order, the applicable amount will be refunded to the original payment source.

12. REFUSED DELIVERY

A correctly dispatched prepaid order that is refused by the customer without a verified issue will not automatically qualify for a refund.

Any available resolution will be considered according to the circumstances, applicable shipping costs and applicable law.

13. UNDELIVERED ORDERS DUE TO CUSTOMER INFORMATION

Customers are responsible for providing a complete and accurate:

- Shipping address
- PIN code
- Recipient name
- Active mobile number

If delivery fails because incorrect or incomplete information was provided, re-shipping charges may apply.

Such circumstances do not automatically qualify for cancellation or refund.

14. CUSTOMER RESPONSIBILITY

Customers are requested to review all product and order information carefully before completing payment.

By placing an order, you acknowledge that you have reviewed:

- Product description
- Product photographs
- Product size or specifications
- Price
- Shipping information
- This Cancellation, Return & Refund Policy

15. CONSUMER RIGHTS

Nothing in this policy is intended to remove or restrict any right or remedy that cannot legally be excluded under applicable Indian consumer-protection law.

Where applicable law requires a return, replacement, refund or other remedy, the applicable legal requirement will prevail over any inconsistent provision of this policy.

16. CONTACT US

For order-related concerns, please contact:

Crystals and More  
4/1460, Shalimar Park  
Bhola Nath Nagar  
Shahdara, Delhi – 110032  
India

Phone: +91 83779 47737  
Website: https://crystalsandmore.in/  
Email: crystalsandmoresupport@gmail.com

Please include your order number when contacting us regarding an existing purchase.