Return & Refund

Thank you for shopping with Crystals & More. We take great care in packaging and delivering your order safely. However, if your product arrives damaged, we’re here to help.

No Return Policy

We do not accept returns or exchanges for any reason other than damage during transit.

Please ensure you read product descriptions and details carefully before making a purchase.

Damaged Product Policy

If your order arrives damaged, you may request a replacement subject to the following conditions:

Eligibility for Replacement:

You must notify us within 48 hours of receiving the order.
You must provide an unboxing video clearly showing:
- The original unopened package
- The damage to the product
- The shipping label for verification
Photos of the damaged item must also be submitted.

How to Report a Damaged Product:

Email us at [crystalsandmore265@gmail.com] or WhatsApp us at [+91 8377947737] with:

Your order ID
Description of the damage
Unboxing video and images

Resolution Options

After we verify the damage:

You may receive a free replacement, or
A full or partial refund, depending on the extent of the damage

We reserve the right to approve or reject refund/replacement requests based on the evidence provided.

Refund Method

If approved, refunds will be processed to your original method of payment within 7–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your payment provider (some banks take time to process).
If you’ve done all this and still haven’t received your refund, contact us at [crystalsandmore265@gmail.com].

Need Help?

For any issues related to damaged products, feel free to reach out to us:

Crystal & More
Email: [thehopetarot@gmail.com]
Phone: [+91 8377947737]
Website: https://crystalsandmore.in