Return, Replacement, Cancellation & Refund Policy

Last updated: 16 August 2026

Thank you for shopping with Crystals & More.

We take care in selecting, packing, cleansing and energizing our spiritual products. If you experience a problem with your order, please review this policy to understand the available cancellation, replacement, return and refund options.

Nothing in this policy limits any rights available to you under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.

1. Definitions

For this Return, Replacement, Cancellation & Refund Policy:

• Company, We, Us or Our means Crystals & More.
• Goods means physical products offered for sale through our Website.

• Order means a request made by You to purchase Goods from Us.

• Service means the Website and the services offered through it.

• Website means Crystals & More, accessible at https://crystalsandmore.in/.

• You or Customer means the person accessing the Website or purchasing Goods or services from Us.

2. Order Cancellation

You may request cancellation of an Order before it has been dispatched or before personalization, cleansing or energization specifically for You has begun.

Once a product has been personalized, cleansed or energized in the Customer’s name or according to the Customer’s requirements, cancellation may not be possible because the product cannot ordinarily be resold to another person.

Orders cannot normally be cancelled after dispatch. However, this does not affect your rights if the product delivered is damaged, defective, incorrect, materially different from its description or otherwise eligible for a remedy under applicable law.

To request cancellation, contact Us as soon as possible with your Order number.

If We cancel an Order because the product is unavailable, incorrectly listed or cannot be supplied, the amount paid for the cancelled item will be refunded to the original payment method.

3. Change-of-Mind Returns

Because many of our products are natural, personalized, spiritually cleansed or energized, We do not ordinarily accept returns only because:

• You changed your mind;
• You no longer want the product;
• You selected the wrong size, type, colour or quantity;
• The product did not produce a particular spiritual or personal result;
• You did not like a natural variation in the crystal, stone or handmade product.

This restriction does not apply when the Goods are damaged, defective, incorrect, missing, materially different from the product listing or otherwise required to be accepted under applicable law.

4. Eligible Replacement, Return or Refund Cases

Please contact Us if:

• The product arrived damaged or broken;

• The product has a manufacturing defect;

• You received a different product from the one ordered;

• An item or part of the Order is missing;

• The product is materially different from its description or images;

• The parcel appears to have been tampered with;

• The Order was not delivered; or

• The Goods otherwise qualify for a remedy under applicable consumer law.

Please report damaged, defective, incorrect or missing items within 48 hours of delivery wherever reasonably possible. Prompt reporting helps Us investigate the issue with the courier and verify the condition of the parcel.

Failure to report within 48 hours will not remove any rights that cannot lawfully be excluded. However, delayed reporting may make courier verification or investigation more difficult.

5. Evidence Required

When reporting a problem, please provide:

• Your Order number;

• Your registered name, email address and mobile number;

• Clear photographs of the product;

• Photographs of the outer packaging, shipping label and invoice;

• A short video showing the problem, where reasonably possible; and

• An unboxing video, if available.

An unboxing video is strongly recommended for damaged, missing or incorrect items, but We will consider all reasonable evidence provided and will not reject a valid legal claim solely because an unboxing video is unavailable.

Please keep the product, packaging, invoice, labels, accessories and complimentary items until the matter is resolved.

6. Natural Crystals and Handmade Products

Crystals, gemstones and other natural products may have differences in:

• Colour and shade;

• Shape and size;

• Weight;

• Texture;

• Veins, inclusions and internal formations;

• Transparency;

• Surface marks; and

• Natural cracks or mineral patterns.

These natural variations make each item unique and are not normally considered defects.

Product photographs are taken for representation. Lighting, photography and screen settings may cause colours to appear slightly different.

Measurements and weights may be approximate unless the product listing expressly states that the specifications are exact.

7. Products That Cannot Normally Be Returned

Unless defective, damaged, incorrect or otherwise eligible under applicable law, the following Goods cannot normally be returned:

• Products personalized or made according to Your requirements;

• Products cleansed, charged or energized specifically in Your name;

• Opened or used sprays, oils, fragrances, incense, cosmetics or hygiene-sensitive products;

• Goods that have been unsealed after delivery and cannot safely be resold;

• Products damaged due to misuse, improper storage, water, heat, chemicals, perfume, sweat or accidental damage;

• Products that have been altered, resized, repaired or modified after delivery;

• Jewellery or accessories showing normal wear and tear;

• Metal chains, charms or accessories that oxidize after exposure to moisture, perfume, sweat or chemicals;

• Gift cards or store credits;

• Completed consultations, readings, digital services or other services already provided; and

• Discounted or sale products returned only because of a change of mind.

Sale or discounted Goods remain eligible for an appropriate remedy if they are damaged, defective, incorrect or otherwise covered by applicable consumer law.

8. Courier Delivery Disputes

Customers should monitor tracking updates and delivery notifications for their Orders.

If an Order is marked as Delivered but has not been received, please notify Us in writing within 24 hours of receiving the delivery notification wherever reasonably possible.

Your complaint should include:

• Order number;

• Tracking number;

• Registered name and contact number;

• Screenshot of the delivery notification; and

• Confirmation that the parcel was not received by You, a family member, neighbour, security guard, reception desk or another authorized person.

Courier companies retain proof of delivery, GPS information and delivery-agent records for limited periods. Prompt reporting gives Us the best opportunity to investigate.

Submitting a complaint does not automatically guarantee a refund or replacement. We will review the available evidence and raise an investigation with the courier partner.

Complaints submitted after 24 hours will still be considered, but the available resolution may depend on courier records, verification results and applicable law.

9. Return Procedure

Do not send a product back without first contacting Us and receiving return instructions.

If a return is approved:

1. We will provide the return address or arrange pickup where available.

2. The product must be returned in its original condition, with its packaging, invoice, labels, accessories and complimentary items.

3. The product must not have been used, altered, worn or damaged after delivery.

4. We will inspect the returned product after receiving it.

5. We will inform You whether the replacement, store credit or refund has been approved.

Unauthorized parcels or parcels sent to an incorrect address may not be accepted.

10. Return Shipping Charges

If the return is required because We supplied a damaged, defective or incorrect product, We will arrange pickup where reasonably available or reimburse reasonable return-shipping charges after receiving appropriate proof.

If We approve a discretionary return that is not due to an error or defect, the Customer may be responsible for return-shipping charges.

When arranging the return yourself, use a trackable courier service and keep the receipt and tracking details until the matter is resolved.

11. Replacements

Approved replacements are subject to product availability.

If the same item is unavailable, We may offer:

• A replacement of equivalent value;

• Store credit; or

• A refund to the original payment method.

We will discuss the available options with You before completing the resolution.

12. Refunds

Once the returned product has been received and inspected, We will notify You about the refund decision.

Approved refunds will normally be processed to the original payment method within 7–10 business days. Your bank, card issuer or payment provider may require additional processing time.

Original shipping charges may not be refundable for discretionary or partial returns. However, applicable charges will be refunded where the entire Order was damaged, defective, incorrect, not supplied or where required by law.

Cash-on-delivery refunds may require verified bank or UPI details belonging to the Customer who placed the Order. Never send OTPs, card PINs or banking passwords to Us.

13. Gifts

If a product was purchased as a gift, any approved refund will normally be issued to the original purchaser using the original payment method.

Where appropriate, We may offer the gift recipient a replacement or store credit after verifying the Order.

14. Spiritual and Wellness Disclaimer

Our crystals, spiritual products, energy cleansers, oils, sprays and related services are intended for spiritual, lifestyle and personal-wellness purposes.

They are not substitutes for:

• Medical diagnosis or treatment;

• Mental-health treatment;

• Legal advice;

• Financial advice; or

• Professional healthcare services.

No particular spiritual, emotional, physical, financial or personal result is guaranteed. Experiences and results may vary from person to person.

Always follow the product instructions. Do not ingest products unless they are specifically labelled as safe for consumption. Avoid contact with the eyes, keep products away from children and pets, and discontinue use if irritation occurs. Consult a qualified healthcare professional regarding allergies, pregnancy, medical conditions or other health concerns.

A lack of a particular spiritual or personal result is not, by itself, considered a product defect.

15. Customer Responsibilities

Customers are responsible for:

• Providing a complete and accurate delivery address;

• Providing an active mobile number and email address;

• Checking Order and courier notifications;

• Following product care and safety instructions;

• Inspecting the parcel promptly after delivery; and

• Providing truthful and complete information when raising a complaint.

Additional shipping charges resulting from an incorrect or incomplete address may be payable by the Customer, subject to the circumstances and applicable law.

16. Abuse and Fraudulent Claims

We reserve the right to investigate and reject claims involving altered evidence, substituted products, intentional damage, repeated misuse of the policy or other fraudulent activity.

This provision will not be used to refuse genuine claims or restrict rights available under applicable consumer law.

17. Grievance Redressal and Contact Details

For cancellation, return, replacement, refund or delivery-related concerns, contact Us at:

Crystals & More
Website: https://crystalsandmore.in/
Email: crystalsandmore08@gmail.com
Phone/WhatsApp: +91 83779 47737
Address: 4/1460, Shalimar Park, Bhola Nath Nagar, Shahdara, Delhi – 110032, India

Grievance Officer: [Insert Full Name of Grievance Officer]
Grievance Email: crystalsandmore08@gmail.com

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, subject to the nature of the complaint, investigation requirements and applicable law.

18. Changes to This Policy

We may update this policy occasionally to reflect changes to our business practices, products or applicable laws.

The policy displayed on the Website on the date of purchase will generally apply to that Order, except where a later change is required by law or provides more favourable rights to the Customer.